Reservations can be made by e-mail or phone, you will receive by mail the details of each benefit and programnie before booking. registration one of our tours or excursions, implies full acceptance of our special conditions of sale indicated measurements on our website.
The invoice is sent to customers via e-mail attachments after registration and the balance is put in our care upon arrival in Morocco or from a circuit or tour. Your reservations are guaranteed after receipt of your payment of a deposit of 30% of the total amount of the invoice. We recommend that you send us the receipt for each transfer by mail or faw cos to better track payments and confirmed in early.
We will make arrangements to help our passengers for any unexpected changes during a trip but we remind you that this is not always guaranteed, especially in high season. Any changes can make room for a supplement payable locally to our care.
Any cancellation of a trip or tell reserved service to our company must be sent by mail to the SARL Berberspace cient as soon as possible.
The cancellation by the client implies the payment of different amounts depending on the date of cancellation.
- More than 50 days prior to departure: 20 € per person as a fee.
- 49-30 days before departure: 25% of the total bill
- 29-14 days before departure: 50% of the total bill
- 13-05 days before departure: 75% of the total bill
- Less than four days before departure: 100% of the total bill
Berberspace Morocco may cancel the start of a tour or trip due to special conditions relating in particular to force majeure, strikes, weather, safety of participants. In these cases, customers will be notified by mail or telephone using the period as soon as possible and fully reimbursed the sums they have paid but can not claim any compensation.
Participation in our tours or excursions implies being in possession of insurance and assistance - repatriation at the time of registration, no insurance is not included in our prices, only the client is résponsbale to have insurance which covers baggage loss, repatriation, interruption of stay and medical emergencies.
It is the responsability of the customer to obtain and carry documentation of citizenship and identity. The passport has now become mandatory for renter in Morocco from January 1, 2008, and all visas, if necessary.
We only accept the responsibility for the services you have booked with us are supplied as described on our website and services are offered at a reasonable standard.
We advise you not to wait for the excursion circuis and submit a réclamtion end to find a solution on site. BerberSpace Morocco SARL is a Moroccan company subject to Moroccan law. Any dispute arising from the above conditions, only the Commercial Court has jurisdiction of Ouarzazate.